Latest Updates: support RSS

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  New Support Portal

  Kane 2:23 pm on May 24, 2013 | 0 Comments Permalink | Reply
  Tags: contact (1), history (8), knowledge base (1), requests (2), support (4), support portal (1)

  We’ve just setup a new support portal, using desk.com, so that support tickets are tracked better, there’s an easily searchable knowledge base, and you can view the status and history of all your requests.

  To access it, just click the “Contact” footer menu item

  

   

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  Temporary issue with support emails

  Kane 8:33 am on February 24, 2013 | 1 Comments Permalink | Reply
  Tags: bounce (2), delayed (1), email (3), emails (3), support (4)

  Our support email account wasn’t able to receive messages for the last 24 hours or so.  We’re pretty sure it’s fixed now, so if you tried to send us an email and got a delayed bounce, please send again!

   
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  SocialAdr v2.722 Released

  Kane 11:11 am on April 13, 2012 | 0 Comments Permalink | Reply
  Tags: my bookmarks (14), Reseller (2), support (4), url fragments (1), url variables (1)

  This latest release includes:

  • Removed link to old “My Bookmarks” page, so now the new page is the only one available
  • Updated the “Add Bookmark” page URL from /mod/bookmarks/add.php to /pg/bookmarks/add, so the URL format is consistent with the rest of the site
  • Improved handling of bookmark URLs with variables (?=) and fragments (#) so that SocialAdr support isn’t needed to help add these URLs
  • Added a validation on the Reseller – Account Manager page to ensure that sub account names don’t include special characters (#,$,%,etc)
   
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  SocialAdr v2.20 Released

  Kane 6:52 pm on April 27, 2010 | 4 Comments Permalink | Reply
  Tags: backlinks (7), credits (10), lazy (6), members (1), menu (1), paid (1), stats (2), support (4), upgrade (8), video (1)

  Here’s the latest changes we’ve made to SocialAdr:

  • New Instant Credits page to allow members to make 1-time credit purchases.  Perfect for the ‘Free’ members who are sick of sharing or the ‘Lazy’ members who want an extra boost of backlinks.
  • History – Stats page updated to hide sections that don’t apply to the ‘Lazy’ accounts.
  • ‘Lazy’ accounts welcome page updated to include a short video explaining what they need to do.
  • Help – Videos page updated to include the ‘Lazy’ video from above.
  • Members menu item removed as the menu was getting cluttered and it was unimportant for most users.
  • Existing paid members may now use the Upgrade Account page without having to email support for assistance.