Our primary focus is to deliver a valuable service to you, our customer. In some ways, it seems like it’s easy for us to know how well we’re doing. We can track basic site usage, we can tell how many of our users are sharing links, and we can track the number of subscribed users over time.
But it’s hard to garner much detail from those numbers. There’s no way for us to know WHY they’re doing what they are. Let’s say that yesterday the number of shares was down from normal. Was it because there was a slowdown in the service? Or maybe there was a major launch and many people were occupied with something else.
The point is that the only way for us to know how the service is working for you is if you tell us. There’s nothing we like better than hearing from our members because that feedback is clear and accurate. We don’t have to worry about interpretation – we’re getting the information straight from the source.
Is there some aspect of SocialAdr you absolutely love? Let us know. Something you think it just too cumbersome? Let us know. Got a great idea for a new feature you think everyone would enjoy? Let us know. Whatever it is, positive or negative, we want to hear from you.
How do you get a hold of us? There are lots of ways. You can send us a message through the contact form on the site. You can connect with me directly on Twitter: Ben Roy. You can leave a comment on the blog, of course. And if none of those work for you, you can always email me at: ben -at- socialadr.com.
So please, don’t leave us in the dark. Get in touch with us and let us know what we’re doing well or what you’d like to see us do better.